Refund Policy

A refund request must be submitted within seven calendar days of the original membership payment date. The request should include the account email, selected plan and payment reference so the purchase can be verified. Requests received after this window are not eligible, except where applicable law requires otherwise.

Send the request through the TrendRipperX contact page using the email address linked to your ALTRIX account. We may ask for information reasonably needed to confirm account ownership and the transaction. Do not send card numbers, passwords or other sensitive credentials.

Approved refunds are returned through the original payment method where supported. The time taken for funds to appear is controlled by the payment provider and your bank. Membership access may end when a refund is approved.

ALTRIX is a research tool and does not promise trading profits or investment performance. A market loss, missed opportunity, data movement, signal outcome or disagreement with a research result does not extend the seven-day request window.

Report a duplicate or incorrect charge as soon as possible through the contact page. These billing issues will be reviewed separately from ordinary membership refund requests.

Stopping use of ALTRIX or requesting cancellation does not by itself create a refund. If renewal is offered in the future, cancellation will stop future renewal after it is confirmed; eligibility for a completed payment remains governed by the seven-day window above.